The Ministry of Environment and Ministry of Trade, Industry and Energy have announced their comprehensive plan (December 2014) to build a basis for the generalization of electric vehicles as to express their strong intention on the development of electric vehicle industry. Their plan is also to bring the dissemination and development of electric vehicles forward through the expansion of charging infrastructures.
A Help Desk being operated for an effective management and operation of charging infrastructure is responsible for charging services, including charging station installation information and civil complaints. In addition, it carries out a regular inspection to systematically manage the charging station.
Regular Inspection Service for Charging Station
- A regular inspection is to be performed, in order to efficiently and systematically manage the charging stations – operation test, electricity safety check-up, communication, exterior and surrounding of the station (check-up and maintenance), discussion with facility manager, etc.
- Service immediately visits the station if failure has not remotely resolved.
Help Desk (1661-9408)
- Operating a 24-hour HELP DESK for electric vehicles
- The charging station can be inspected through the receipt of civil appeals or infra network (http://www.ev.or.kr) and then a remote control is to resolve problems. If remote control fails to resolve them, the emergency service is dispatched immediately to resolve the problems.